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Terms and Conditions

Effective Date: 5/13/2026

Website: cocoapassionchocolates.com
Business Name: Cocoa Passion Chocolates LLC

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Welcome to Cocoa Passion Chocolates. These Terms of Service explain the terms that apply when you visit our website, purchase our products, or otherwise use our online store.

By accessing this website or placing an order, you agree to these Terms of Service, along with any policies posted on our website, including our shipping, refund, privacy, and allergy policies.

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1. Our Online Store

Cocoa Passion Chocolates sells handcrafted chocolates and related products through our online store hosted on Wix.

Our products are made in small batches, and availability may vary. We reserve the right to update, change, discontinue, or limit products at any time without notice.

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2. Product Descriptions and Photos

We do our best to describe and display our chocolates accurately. However, because our products are handcrafted, slight variations may occur in:

  • Color

  • Shape

  • Size

  • Finish

  • Decoration

  • Packaging

  • Arrangement

Product photos are provided for general representation. The product you receive may vary slightly from the image shown on the website.

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3. Ingredients and Allergens

Our chocolates may contain, or may come into contact with, common allergens, including but not limited to:

  • Milk

  • Soy

  • Tree nuts

  • Peanuts

  • Wheat

  • Eggs

  • Coconut

Products are made in a kitchen or facility that may process allergens. Customers with allergies, dietary restrictions, or food sensitivities are responsible for reviewing product information before purchasing.

Cocoa Passion Chocolates is not responsible for allergic reactions or adverse health effects resulting from the consumption of our products.

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4. Orders

When you place an order, you agree to provide accurate, current, and complete information, including your name, billing address, shipping address, email address, phone number, and payment information.

We reserve the right to refuse, cancel, or limit any order at our discretion. This may include situations involving:

  • Incorrect pricing

  • Product availability

  • Suspected fraud

  • Incorrect customer information

  • Shipping restrictions

  • Weather or temperature concerns

  • Errors on the website

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

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5. Payment

All payments are processed through Wix Payments or other third-party payment processors available through our website.

Cocoa Passion Chocolates does not store full credit card or payment information. Payment processing is handled by third-party providers and may be subject to their own terms and privacy policies.

All prices are listed in U.S. dollars and are subject to change without notice.

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6. Cancellations and Order Changes

Because many of our products are perishable, seasonal, or made to order, order cancellations or changes may not be available once production, packaging, or shipping preparation has begun.

Please contact us as soon as possible if you need to request a change. We will do our best to help, but changes are not guaranteed.

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7. Shipping

Chocolate is temperature-sensitive. We package our products carefully, but we cannot control carrier handling, shipping delays, weather conditions, or how long a package remains outside after delivery.

Customers are responsible for providing a correct and complete shipping address. Cocoa Passion Chocolates is not responsible for orders that are delayed, lost, returned, or damaged because of an incorrect or incomplete address.

During warm weather, we may use insulated packaging, cold packs, expedited shipping, or limited shipping days to help protect product quality. Additional shipping charges may apply.

Once an order has been transferred to the shipping carrier, responsibility for delivery passes to the carrier and customer.

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8. Delivery Issues

Chocolate is perishable and temperature-sensitive. Once an order has been transferred to the shipping carrier, Cocoa Passion Chocolates is not responsible for delivery delays, lost packages, stolen packages, melted chocolate, heat exposure, weather-related damage, missed delivery attempts, or packages left outside after delivery.

Customers are responsible for providing a complete and accurate shipping address and for making arrangements to receive their package promptly upon delivery.

If an order is returned, delayed, damaged, melted, lost, or stolen due to carrier handling, weather conditions, incorrect shipping information, or the package being left unattended after delivery, the order will not be eligible for a refund, replacement, or store credit.

If you believe there is an issue with the carrier’s handling or delivery of your package, you may contact the shipping carrier directly to file a claim. Cocoa Passion Chocolates may provide available order or tracking information to assist with that process, but carrier-related delivery issues remain the responsibility of the customer and/or carrier.

We may review concerns involving an incorrect item or an error made by Cocoa Passion Chocolates on a case-by-case basis. Claims related to incorrect products or order fulfillment errors must be submitted within [24 or 48 hours] of delivery with the order number and clear photos of the product, packaging, and shipping label.

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9. Returns, Refunds, and Replacements

Due to the perishable nature of chocolate and food products, we do not accept returns.

Refunds, store credits, or replacements may be offered at our discretion if an item arrives damaged, incorrect, or defective and the customer contacts us within the required timeframe.

We reserve the right to deny refund or replacement requests that do not include sufficient documentation.

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10. Local Pickup or Local Delivery

If local pickup or local delivery is offered through our website, customers are responsible for selecting the correct option at checkout and being available during the selected pickup or delivery window.

Orders not picked up within the required timeframe may not be eligible for refund, replacement, or credit due to the perishable nature of the products.

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11. Custom Orders and Special Requests

Custom orders, event orders, wedding favors, corporate gifts, personalized products, and special requests may be subject to additional terms, lead times, and payment requirements.

Custom orders may not be cancelled, changed, refunded, or returned once approved or once production has started.

Additional charges may apply for design work, special packaging, rush orders, delivery, or custom ingredients.

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12. Promotions, Discounts, and Gift Cards

Promotions, discounts, coupon codes, and special offers may be changed, limited, or discontinued at any time.

Promotional offers may not be combined unless specifically stated.

Gift cards, if offered, are subject to the terms listed at the time of purchase and may not be redeemable for cash unless required by law.

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13. Website Content and Intellectual Property

All content on this website, including product photos, text, logos, branding, graphics, designs, and layout, belongs to Cocoa Passion Chocolates or is used with permission.

You may not copy, reproduce, sell, distribute, modify, or use our website content, product images, branding, or designs without written permission.

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14. Customer Reviews, Photos, and Submissions

If you submit a review, photo, comment, message, or other content to us or through our website, you agree that we may use it for business purposes, including website content, marketing, social media, and customer service.

We reserve the right to remove or reject content that is inappropriate, misleading, offensive, or unrelated to our products or business.

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15. Third-Party Services

Our website may use third-party services, including Wix, Wix Payments, shipping carriers, email platforms, analytics tools, and other service providers.

We are not responsible for the actions, policies, errors, outages, or practices of third-party providers. Your use of those services may be subject to their separate terms and privacy policies.

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16. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be secure, error-free, uninterrupted, or available.

We may update, modify, suspend, or discontinue parts of the website at any time.

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17. Limitation of Liability

To the fullest extent permitted by law, Cocoa Passion Chocolates is not liable for indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website

  • Purchase or consumption of our products

  • Shipping delays

  • Product handling after delivery

  • Website errors or downtime

  • Third-party service issues

  • Customer-provided incorrect information

Our total liability for any claim is limited to the amount paid for the specific order related to the claim.

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18. No Guarantees

Our website and products are provided “as is” and “as available.”

We do not guarantee that every product will meet every individual taste, preference, expectation, or dietary need.

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19. Privacy

Your use of our website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how customer information is collected, used, and protected.

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20. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms.

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21. Governing Law

These Terms of Service are governed by the laws of the State of [Insert State], without regard to conflict of law rules.

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22. Contact Information

Questions about these Terms of Service may be sent to:

Cocoa Passion Chocolates
Website: cocoapassionchocolates.com
Email: cocoapassionchocolates@gmail.com​

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