Privacy Policy

Effective Date: 5/13/2026
Website: cocoapassionchocolates.com
Business Name: Cocoa Passion Chocolates LLC

Cocoa Passion Chocolates respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or interact with our online store.

Our website is hosted through Wix, and some customer information may be collected and processed through Wix and other third-party services used to operate our website and online store.

1. Information We Collect

We may collect personal information that you provide when you:

Place an order
Create an account
Contact us
Sign up for emails or promotions
Submit a form
Leave a review
Interact with our website

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Messages or inquiries you send to us

We may also collect basic technical information, such as browser type, device information, IP address, pages visited, and website usage activity.

2. Payment Information

Payments made through our website are processed by Wix Payments or other third-party payment processors available through Wix.

Cocoa Passion Chocolates does not store full credit card numbers or full payment card details. Payment information is handled by third-party payment processors according to their own security practices and privacy policies.

3. How We Use Your Information

We use customer information to:

Process and fulfill orders
Ship products
Communicate about orders
Respond to questions or customer service requests
Send order confirmations and updates
Manage local pickup or delivery, if offered
Improve our website and customer experience
Send marketing emails, if you choose to receive them
Detect fraud or unauthorized activity
Comply with legal, tax, and business record requirements

4. Marketing Emails

If you sign up for our email list or agree to receive marketing messages, we may send you updates, promotions, product announcements, or other business communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Order-related emails, such as confirmations, shipping updates, and customer service messages, are not considered marketing emails and may still be sent when necessary.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, analyze website traffic, improve performance, and support marketing or advertising features.

Some cookies are necessary for the website and checkout process to function. Other cookies may be used for analytics or marketing.

You may be able to manage cookie preferences through our website cookie banner, your browser settings, or other privacy tools provided through Wix.

6. How Information Is Shared

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, including:

Wix
Payment processors
Shipping carriers
Email marketing providers
Website analytics providers
Customer service tools
Tax, accounting, or legal service providers

These providers may only receive the information needed to perform their services.

7. Shipping Carriers

When you place an order that requires shipping, we may share your name, shipping address, email address, phone number, and order-related details with shipping carriers or fulfillment-related providers.

This information is used to deliver your order and provide tracking or delivery updates.

8. Data Storage and Security

We use reasonable administrative, technical, and business safeguards to help protect customer information.

However, no website, payment system, or online transmission is completely secure. We cannot guarantee absolute security of information transmitted through our website.

9. Customer Accounts

If our website allows customer accounts, you are responsible for keeping your login information confidential.

You may contact us if you need help accessing, updating, or deleting account information, subject to any legal or business recordkeeping requirements.

10. Retention of Information

We keep customer information only as long as needed for business, legal, tax, accounting, fraud prevention, and customer service purposes.

Order records may be retained as required for tax and business documentation.

11. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing emails
Manage cookie preferences

To make a privacy request, contact us using the information below.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Information

Questions about this Privacy Policy may be sent to:

Cocoa Passion Chocolates
Website: cocoapassionchocolates.com
Email: cocoapassionchocolates@gmail.com